ING Direct was one of the first companies online (banking industry or otherwise, that we know of) to introduce the unique account image concept that you need to recognize (to prevent phishing attempts from third-party websites, which would not know which image your picked for your account), along side a clicked-in multiple digits pin code (currently, ING Direct requires at least a six-digits pin code / password). Note that, throughout this tutorial, we use the words "pass code", password, "PIN", and "PIN code" interchangeably. They all refer to the 6-10 digits code you enter to sign in to your ING Direct account.
How do I change my ING Direct password?
This is how you change your ING Direct password / pin code:
- The first thing to do is to login to your ING Direct account the exact same way you usually do.
- When the main account screen opens, the "My Accounts" will be automatically selected. To edit your account settings and change password, click on the "My Info" tab:
- Once the following page has loaded, you will see a listing of various pieces of information about yourself and your account, which can all be customized; click on the "Edit Information" link displayed in the right column, under "PIN".
- The next screen will include the same keypad you see when you first login to ING Direct. Enter your current numerical keypad to confirm your identity (this prevent others from changing your password / pin code if you leave your computer unattended while logged in to ING Direct).
- Once you've entered your current PIN / pass code, click on the "Continue" button:
- ING Direct will now open the "Change Your Personal Identification Number" page, which contains two dials ("Create PIN" and "Verify PIN"). Click in twice (in each keypad) your new password / pin code, and then click on the "Submit" button on the right.
- And you have successfully changed your ING Direct PIN / password! Since the change of password / PIN code is applied immediately, you can now start using it from any other computers you own, including the one you just used.
Safety Tip: never change your ING Direct password / PIN code from a computer you don't trust. While the input method for your password (click in, versus type in) is safer than most other techniques, some key loggers can also take periodic screenshots of on-screen activity - so only check ING from your own computer!
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